Burglar Alarm FAQ

Burglar Alarm Frequently Asked Questions

Frequently Asked Questions

  • Is it better to have a wired Burglar Alarm system or a wire-free system?

    Whether wired or not, NSI has audited us to ensure our work complies with the industry standards. We do not favour different types of systems, only that they comply, so it comes down to personal preference.

  • What is Professional Monitoring on a Burglar Alarm?

    TI Security are specialists in creating systems that work specifically for your home or business. As part of this comprehensive service; we’re able to supply 24-hour 365 days a year Burglar Alarm Monitoring. This removes the need for a full-time security guard onsite, providing you with coverage at all times. When you leave your property in an evening; you want the reassurance that while you’re not there, everything is still looked after. For many years, manned guarding has been the only way to protect your property out of hours; but this is an extremely costly and inefficient way of dealing with things in today’s world. Monitoring Features include:

    • Saves money – Monitoring can be installed and run at a fraction of the cost of a full-time security guard. The only recurring cost after installation is maintenance.
    • Safer for staff – All procedures are managed in our 24-hour monitoring station; therefore, staff are removed from potential danger.
    • NSI GOLD Approved Receiving Centre – Our Alarm Receiving Centre is accredited to the British Standard.
    • Efficient – Always alert, no matter what time of day or night it is.
  • How does Burglar Alarm Monitoring work?

    The system is set up to cover your site so that in an event, the monitoring station gets an immediate response. Which provides the operative with information to make a decision to alert your keyholders and the police if necessary. Most existing systems can be upgraded to become a monitored system: by adding a transmission device which is linked to the Burglar Alarm NSI Approved Monitoring Station.

  • What is Burglar Alarm Police Response?

    TI Security is approved by all UK police forces. This means that no matter where in the country; our customers can rest safe in the knowledge that police response can be arranged if required. Having Burglar Alarm Police Response can be critical in protecting your property. The police will only respond to a confirmed activation on a newly installed system; this means the activation of two detectors within the confirmation period. This idea was introduced in 2002 to reduce the number of false alarms attended by the police. The police will respond as a matter of urgency to any confirmed activation on a monitored Burglar Alarm. There are two levels of police response as determined by the ACPO Policy:

    • Level One – immediate response
    • Level Three – response withdrawn; this is a result of three false calls to the police for burglar alarms/personal attack alarms in a twelve-month period. Reinstatement can be achieved following the identification of the cause of the false alarms, and appropriate remedial action having been taken.
  • What is Burglar Alarm Keyholder response?

    Having a Burglar Alarm can act as a great deterrent in itself, but even with an audible alarm; that won’t always be enough to stop opportunists from entering your premises. If this happens, there’s no guarantee that someone will call for help; having a monitored alarm with security personnel ready, can make all the difference to the outcome. No matter where your site is in the UK; or even if you have multiple sites that require looking after. Our trained security professionals can quickly respond to an alarm activation; heading directly to the premises to evaluate and remedy the situation.

  • What is BT Redcare and how does it work?

    BT Redcare devices have been protecting people’s properties for over 25 years and Redcare continues to provide popular signalling systems today. Our preferred signalling devices from BT are the Redcare Secure systems, as they meet the highest security requirements within the industry and comply fully with the Police and British/European requirements. Redcare Secure is a small device which is fitted inside or alongside your Burglar Alarm panel and monitors your alarm system for signals relating to faults, tampering and alarm activations. In the event that the signalling device receives an alert; it will immediately contact our NSI approved alarm receiving centre so that they can respond accordingly. Redcare Secure is a dual path signalling device meaning that it communicates with our Alarm Receiving Centre via both the mobile network and a telephone line. In the event that your telephone line is cut; the device can still send signals using the mobile network.

  • What is CSL Dualcom?

    CSL Dualcom is a certified company and the only signalling service provider to have invested in a purpose built and fully resourced Network Operations Centre. CSL Dualcom invented integrated dual signalling back in 1996 and pioneered the move from wired to wireless technology in the electronic security industry. The Dualcom Grade Shift® Range, the UK’s fastest selling dual signalling system offers installers a reliable product that is easy to install, for any grade of risk. The introduction of the WorldSIM® boosted this popularity and reduced false alarms by almost 90%. The WorldSIM® automatically selects the best network so that fewer line faults are sent to the Alarm Receiving Centre, meaning fewer false alarms.

  • What is the difference between a Gold and Silver NSI approved company?

    Gold and Silver NSI approved companies meet the same technical standards for their installations. NSI Gold companies must also operate a documented Quality Management System to BS EN ISO 9001:2008. We are NSI Gold, to check our approval, visit the NSI website.

  • Why has my insurer insisted upon an NSI installer?

    This is because insurers know that NSI rigorously audits the work of its approved companies against industry standards, thus lessening risk. A Certificate of Compliance will certify that your Burglar Alarm has been installed to the relevant industry standards by an NSI approved company. A copy may also be given to your insurer to confirm an NSI approved company has carried out the installation.

  • Why should I choose an NSI installer?

    Before granted approval, you have to show that you meet the important criteria including repute and experience of management, financial stability, insurance cover, secure premises and appropriate tools, vehicles and equipment. Also, that company personnel, including the engineers that may visit your home or place of business, are security screened.

  • I’ve been told my premises needs a risk assessment what does this mean?

    A risk assessment will be carried out to ensure that the design of the Burglar Alarm system is suitable for your needs, taking into account factors such as the location of your property, the value of the contents and local crime patterns.

  • What is a monitored burglar alarm system?

    A Burglar Alarm system that transmits signals to an approved monitoring station which provides twenty-four-hour monitoring throughout the year.

  • Do I have to have a maintenance contract?

    A maintenance visit shows that your alarm system is functioning properly. Non monitored Alarm systems should be maintained once a year; whereas a system that signals to an approved monitoring station needs to be maintained twice a year.

  • What happens if I have a power cut?

    All systems have a main back-up battery. This battery ensures the system remains operational during power outages. When the power is restored, the system is usually designed to recharge the battery from the mains so that the battery continues to be able to provide back-up if another outage takes place.

  • What happens if I make a mistake setting the alarm?

    We will train you to operate the system, including setting and unsetting the Alarm and will explain what should happen in the unlikely event that you may make a mistake.

  • What happens if I have a fault with my system?

    We are happy to investigate any faults or false alarms that may arise from your system even if we did not install it.

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