Along with 3 of our neighbours we had an alarm fitted by TI about 10-11 years ago. Recently had them out to service the alarm (very polite, likeable technicians) but they said the external sounder needed a new battery. They came out again a few weeks later to say - sorry, sounder is unserviceable and needs replacing.No issue there I thought - it's 10 years old, fit a new one. No - they say the new sounder would not be compatible with the internal detectors and the the control system. I'd have to order a new system in it's entirety. The quote was £900 odd so it's not going to break the bank but I asked if they gave any assurances that I wouldn't face the same situation in a few years when the system was outside of warranty i.e. a single part failure makes the entire system useless. Their answer was "no" - if there is a similar fault they'd have to replace the entire system.So - if you want to install entirely new systems on a routine basis then this is the company for you. If you'd rather have a reliable system that doesn't have in built obselence then I'd advise to go elsewhere.Incidentally, their maintenance manager said the system wasn't obsolete as the external box still acted as a deterrent (I pointed out that you can get an empty box from B&Q for £20) and the internal sounder still operated (I pointed out that it's not much help if the neighbours can't hear it). As it stands my property is effected greater protection by very solid doors, a ring door camera and two very large dogs. All of these are more reliable than a TI system.
Fantastic team of engineers who are very helpful and knowledgeable. Prompt response and service. We had issues with our alarm system and needed an upgrade. It was dealt with very professionally and quick turnaround time too. Also, to mention the installation engineer Jack, who came out to carryout the work was fantastic and he did a good job. We have used the service for so many years now, especially the out of office emergency call out is spot on.
I used TI Security for a new Burglar Alarm and CCTV installing. The surveyor and installers were helpful and courteous, the equipment works perfectly and everything was well explained. Nothing was too much trouble. Thank you again!
TI Security installed our alarm system at our new office premises. We were given a demonstration and instructions of how to use the alarm system which was easy to follow and all made sense. Phil had to call back out to us to tweak the set up, and he was able to do this quickly and explained everything thoroughly.
Phil came along today after we were having a problems with an alarm sensor. He explained in simple terms what he'd have to do to fix it. The service was great as he tried the cheapest alternative which then worked in the end. TI spot on as always.
We arranged for TI to come & repair a couple of Fire sensors & check the whole system as well as service the house alarm in my Father in Laws house. Phil arrived bang on time & spent several hours carrying out the works. He provided a thoroughly proffessional job explaining things throughout & was more than happy to explain the systems. He certainly went the extra mile & would highly recommend both company & employee Phil.
Just had our annual burglar alarm serviced by Chris Clarkson. He is a very valuable asset to TI, as I found him to be a very professional, friendly and helpful technician. He is certainly an expert on burglar alarms.
We had a TI installed alarm from the previous owners and it had developed a minor fault. TI sent a salesman around rather than an engineer. TI sent on a HUGE quote without lifting a screwdriver or a lid. I challenged the sales guy a couple of times. I am not an alarm fitter but I am a bit of a nerd so I could tell that he was trying to pull the wool over my eyes… especially when I challenged him and he said “we would be unable to do this as it wouldn’t comply with the regulations”…. What regulations? A quick call into the manufacturer confirmed I wasn’t oversimplifying things. I ended up with a warrantied, modernised system for less than a fifth of the price quoted by TI. If you have a technical fault then please liaise with someone technical to price up the work. I have no problems working with sales folk… in fact this chap was very nice… However there are domain experts out there for a reason. A screwdriver, a camera phone and a quick call to the manufacturer clears this up in minutes!
from start to finish the office staff to the engineer who fixed the alarm ,friendly, helpful and I knew what I was paying for and how much I'll be using them again in the near future when I redecorate the hallway and renew the box and sensors x thanks ti
We moved into a new home with a TI alarm which needed upgrading and we had a brilliant service from start to finish. Luke was the engineer who did all the work on the alarm system and he was professional, efficient, helpful and very friendly. I highly recommend TI!
Luke from TI came around today and was absolutely brilliant. We'd just moved home, didn't know the alarm code or whether it was even working. He sorted it out, installed a new battery and sensors and changed the code within an hr and a half. Super friendly and wonderfully professional.
Engineer arrived to day on time. Was extremely personable and polite. Observed all social distancing regulations and did a fantastic job. This was my first dealing the TI Security and would definitely recommend them
We've been using TI Security for some years - the system is simple and easy to use, their admin efficient and their engineers are always experienced, knowledgeable and professional. Engineer Chris C who came today was good company too! Would certainly recommend them.
My alarm only needed a battery replaced so I called TI Security and Noel came, he was very pleasant & helpful, moved anything that needed to be moved to do the job & then put it back. I would definately use them again should I have another problem!
Rang TI re an issue with our security system. Their engineer Luke was with us within 2 hours, resolved the issue efficiently and was both very helpful and professional. I would highly recommend this business and their systems.
Have used TI Security for many years (both installation and service of a number of security systems) and they've been great throughout. Thanks to Luke for his friendly and courteous service last week, and for taking the relevant social-distancing measures whilst on site.
We had an alarm fitted by TI Security about 14 years ago and have had no issues with it over this time. We replaced the battery over Christmas which left the control panel asking for a restore. We contacted TI who very kindly talked us through the restore and reset our alarm in minutes without the need for an Engineers visit which was fantastic. A very helpful company, my parents also had an alarm system fitted around the same time as us and they have never had any problems either. Would highly recommend.
Adam came last Thursday to check my alarm system. I was impressed he checked everything unfortunately I had to have a new panel. Adam cam back on Monday to install it. He did a excellent job. Very pleased with the service. I'll recommend people to use your services. Thankyou
Adam the engineer from TI Security attended today to fix a fault, which he did, whilst thoroughly checking the rest of the system. Adam was punctual, courteous and considerate and thoroughly professional. Great job - very pleased!
Today we have had Luke Doherty at our ramsdens branch to fix our cctv monitor. He was very professional and got the job done efficiently. Everything is now up and running and working again. Thanks again.
Chris Clarkson attended my commercial property on Friday to fix a faulty alarm, which I was originally quoted £900 to replace as a new system was apparently needed by a different company. The original system was fixed for a fraction of the price by TI, and a new system was definitely not needed. Top class service and would 100% recommended. Thank you very much!
Adam came to service our security system on Wednesday morning. He was very punctual, polite and efficient and carried out his work to great detail. His attitude was top class and I couldn't have been happier, a top class service.
I've been a customer for 30 years. Brilliant company.This year Luke Doherty did the annual service on Intruder and CCTV systems. Last year it was Chris Clarkson. Really nice lads, really efficient, really professional. Thanks.
I had a visit from Adam yesterday, to service my system (which he did very efficiently and politely) and I had also booked in extra time for him to look at my external camera system which was just NOT marrying up with my Virgin wifi system. To say Adam was thorough is an understatment - he was like a mini detective agency -or- a dog with a bone! He touched, checked tested, made calls, went on his lap top, investigated, asked for help from a colleague, and all through the 3 hours, was polite, cheerful, friendly and efficient. What a dream of an employee. I think he was as happy as we were when it finally call came together and the system, which had been dodgy for 2 years, simply worked! I have tested it several times since, not actually believing it is all going - and yes it is. We are delighted and very grateful for such good service and mostly because someone took the time, energy and patience to see just what the problem was. So thank you Adam - a very happy costumer.
Having been a customer with TI security for 18 years l cannot faulty the service they offer. It’s professional and customer focused. The service engineers that come are extremely friendly and knowledgeable. Today Chris serviced the alarm he’s professional, very friendly and respectful of your home.
My alarm started to have a mind of its own at the weekend. I phoned TI at 8:00am Monday and by 11:30 Adam had arrived to solve the problem.Within a very short time we had new parts fitted the problem solved and all is well.Thanks TI and Adam for your brilliant service when I really needed you.
I can’t rate Ti security highly enough. Luke Doherty arrived within 1hour of me calling and was professional, knowledgeable, efficient, and clean. He was able to quickly establish the problem with our alarm and remedy it, giving us really helpful advice for the future in a way which my non technical mind could inderstand! So grateful- I would definitely recommend. Thank you 👍🏼
TI were as efficient as always. We've had a number of engineers provide the service over the past 10 years who have all been very professional and well mannered. On the past few occasions it's been Chris Clarkson who is very pleasant and helpful. First class service.
We had our annual service done this morning by Chris Clarkson.he arrived on time ,did a thorough job as one would expect from TI. He was polite and informative and took his shoes off at the door!well done
Once again, the guys who came out, Luke & Mick, were first rate. Quick, efficient, punctual, very polite and clear about what they were doing. Service completed with no hassle. Even took their shoes off, which whilst not necessary was respectful! They also fielded my daft questions professionally, and they drank the tea/coffee I made. True Gents! Thanks very much.
Really excellent annual service + reconnection of door alarm by Luke Doherty. Very polite, tidy and efficient young man. The work was very thorough and Luke left very helpful written instructions. We couldn’t have had better service.
Fabulous customer service from Luke Doherty and colleague. Polite, on-time, knowledgeable, and all serviced and fixed within an hour. Top notch service from TI once again. Would definitely recommend them. Keep up the good work!
I had my burglar alarm serviced today by Adam. He arrived approximately one hour later than planned. He was very polite and completed the service quickly and efficientlyI am very satisfied with the work he did but was slightly disappointed that he arrived later than planned and although I got a call from him telling me he was running late this did not happen until I rang the main TI Security switchboard to check where he was
A fault had developed with our system causing the alarm to go off unexpectedly. One phone call later and Adam came round the same afternoon and sorted it out. He explained what he had done really clearly and left things really neat and tidy.
Excellent service and attitude from Luke Doherty. He visited today to carry out our annual service, and was extremely helpful and pleasant. He ensured that he removed his boots upon arrival, and was able to help answer all the questions we had for him. An excellent ambassador for the company.
Home burglar alarm service carried out recently by Chris Clarkson. He was, however, unavoidably delayed in dealing with issues arising at a earlier call that day. Therefore he telephoned me to confirm his likely new arrival time - which was acceptable to me.He promptly and efficiently carried out my service; answered a few questions I had (related to reset procedure after power cuts).I am very satisfied by the service TI provides and will continue to use them for my home system.
Today ben came round to fix my rent house when the alarm and magnet for the alarm was broken. he did an excellent job and talked me through what he had done and if we had any problems who to contact. He stayed for about an hour and half and did a fantastic job. While he was here he also serviced the alarm ready for the next tennants
TI Security have maintained our alarm system for 17 years, since new. They have always been easy to deal with and very professional. Noel, who is our regular maintenance engineer, is very personable, always on time, very thorough and efficient. We would recommend this service to anyone.
I have recently had two visits from TI, one to my home by Noel and one to work by Adam. Though I was not at home when Noel came I found thathe had sorted out my problems and left everything tidy. Adam came to work and was his usual self, polite, chatty and sorted out the serviceefficiently. We have used Ti for a number of years now and have no complaints to make, always on time and to the date arranged, work carried out professionally.
Noel has been coming for my security check for the eleven years I have lived in my current home. He is always cheerful, taking off his footwear on arrival. He is efficient, changing the battery when necessary, never leaving a message. Last year he lengthened the time I have to open my door and turn off the alarm as I am not as quick as I used to be. It has been a real advantage. Thanks Noel. Thanks T I Security.Shirley
Ti security have seviced our alarm/cctv system for over 14 years. Noel the engineer is and has always been professional and friendly - nothing is too much trouble. Wouldn't hessitate in recomending Ti security
We have dealt with TI for decades and are very happy with their level of customer care re: upgrades and servicing. Scott Clements called last week and did a very good job on this latter in an efficient and cheerful manner. Highly recommended.
TI have been servicing our intruder alarm for nearly 20 years - since they installed it. Never had any problems, always had friendly and efficient service. Highly recommended. We have now started using them for other services where they have been equally good.
I have been a customer for many years and always been very happy with the service provided, including helpful staff when I telephone. Chris arrived on time for my annual service this morning and was exceptionally professional and friendly. It is reassuring to know my system is covered by TI Security and their knowledgeable staff. Thank you.
We forgot to book our service so they had only a 4 day lead time but nevertheless managed to fit us in. Chris Clarkson was quick, efficient and friendly. Our mutual interest in international cricket and rugby led to an enjoyable conversation that was a bonus.
On time, informative and polite. Clear explanation at the end as to what had been done. I have used TI security for over 10 yrs and would recommend them. Chris has been out before and it is impressive that he remembers what we have spoken about in the past, which is not bad since he only needs to come out once or twice a year.
Chris came and carried out my annual alarm maintenance this morning. He arrived on time, was friendly and polite and completed the service with great efficiency. He fully maintained the high standards I have always experienced with your company.
Adam attended my property this morning after a late call out last night.He was prompt, professional and efficient. He diagnosed the minor fault within minutes of being at my house and fixed the problem. He also took me through what he had done and went through procedures step by step on how to set alternative programs for the alarm. All in all very satisfied with the professional support I received. Without a shadow of a doubt I would recommend IT Security to friends and family.
My annual service check was carried out yesterday by Scott Clements. He arrived on time and was friendly and polite throughout. He told me what he was doing at each stage and was very thorough. I was pleased that he removed his shoes so that there was no mess on my carpets!
Adam Stott attended site this morning after a late call out last night. He was prompt, professional and efficient. He diagnosed the minor fault within minutes of being on site and fixed the problem. He also took us through what he had done and offered advice on what to do in the unlikely event of the fault reoccurring.
Efficient servicing as usual.The engineer arrived punctually was clean and tidy and wearing a clearly visible ID Tag.He immediately asked if he should remove his outdoor shoes and was courteous and polite throughout his visit.After asking if there were any problems with the system, he made a thorough check of the control unit, battery etc before testing all aspects of the system were working correctly.I have to say his approach was what we have received from all the TI Engineers who have visited over the last 19 years whether on a call-out or a routine service visit.
TI Security installed a security system at our factory. The team were efficient and professional in everything they did. The work carried out was to a very high standard. Their response time was excellent and all the engineers on site were knowledgeable, professional and worked around the requirements of our production shifts. Would highly recommend.
I have both residential and commercial experience with Ti Security. Their engineers are 100% focussed on customer service, providing guidance (with patience) and significant expertise, delivering efficient and effective systems. All staff are knowledgeable and communicate in a way that is understandable by even those with minimal knowledge. I would highly recommend!
Having moved in to new , larger business premises last year, TI Security came and serviced (and now maintain) our automated alarm system and also serviced all of our fire extinguishers. I was so happy with the friendly, efficient, customer-centred service that we have now obtained quotes from TI for servicing and maintaining our emergency lighting system and installing a new automated fire alarm system, which we should be able to move forward with very soon.When our fire extinguishers were serviced and new signs affixed to the wall, there was a problem with the glue after the engineer had left and it left marks on our walls and a few of the signs fell off. Having contacted TI, the engineer returned the very next day and corrected the work, going so far as to re-paint walls where marks had appeared. Mistakes are only problems if they are not dealt with properly, and TI's customer service was so good that this mistake gained them points rather than losing them! I highly recommend!