Google Rating
4.9
Based on 171 reviews
TI Security
4.9
Paul Rowden
1720641440
Have used TI for many years on all the properties I have bought.A few months ago I had a new wireless domestic alarm system fitted at my property. The engineer attended on time and explained what he had to do. The engineer did a first class installation and fully explained how to use the system.I am happy to recommend TI security as the company gives outstanding customer service and is a family run business.Paul Rowden
Richard Clark
1716458728
From my experience, TI are professional, friendly and responsive. I like that they are a local company with people you can actually talk to for help and advice.
Lydia D
1715963749
Have used TI security for years and they are always very reliable, professional and friendly. I needed some work doing and they responded quickly and Luke the engineer who came was great. Would highly recommend.
David Oliver
1708941011
The TI Engineer (Chris) has just finished fitting a new alarm box. He arrived at exactly the time advised and was friendly and professional throughout. Great job done. Would heartily recommend TI.
Alex Davies
1698249951
Always exceptional service from Luke. A delightful man.Great service in general in general from TI Security
Chris Sayburn
1690972987
Wanted to say thank you to Luke, really personable guy, thorough and knowledgable. Thanks again.
Adele Tordoff
1679057269
Had Darren and James today, great professional service as always. Welded the gates so we are back up and running. Thanks guys Boothroyd P A
Paige Street
1678047248
Our house had a full security system and cameras installed by TI security by the previous home owner. We organised a visit from an engineer to service the system and explain everything to us. We had the pleasure of having thorough explanations of all aspects of the system by the engineer Luke D who went the extra mile and was very kind and friendly during his visit. He also fixed the parts of the system that needed to be redone after we had replaced the front and back doors, even though we had forgotten to request this service when booking the appointment. Was a very good appointment and we now have everything sorted and understood. Thank you!
H F
1675447758
Just had our annual service done by Luke Doherty who is always very helpful and thorough. Answered all my queries about the different zones to use depending on what area we needed the alarm to cover and made sure i understood exactly how to use the panic alarms if needed. Thanks again Luke for your time and patience.
Matthew Steeples
1674925828
Excellent service from the outset. Chris in the office got everything booked and then Noel came round to service the alarm. Very friendly and efficient.
Kate
1674489126
We've been using TI Security for years. They are professional, reliable and very respectful of our property. Luke just came to do the annual service and was excellent! Called to say he was slightly delayed in traffic and then did a very good job. Highly recommend.
John Goodden
1673535770
Review for TI Security, Leeds. This is a reliable professional company we have used for many years. We moved into a house with a TI alarm system already installed. We have used them for the last decade for alarm maintenance and repairs - including new sensors, a new internal alarm siren box, new battery backups. All work has been professionally completed to a high standard. Prices always fair and reasonable. Definitely happy to keep using this company and to recommend them.Had a recent service from Luke D which was of the same high standard and good quality as the usual visits. Glad to have this company looking after our house.
christine crowson
1673452933
I am very happy with the Servicing of how my Alarm system and cameras went today the engineer Luke Doherty was a pleasure to deal with, very informative and helpful.
louise bird
1673436108
Just like to thank Luke Doherty for sorting out my security alarm today. He arrived spot on time and was polite, friendly and efficient. A credit to your company.
Rosemary Brayshaw
1672998531
House alarm system was serviced this morning by Luke Doherty. Polite, professional and punctual service provided. Thanks
Sarah Cawood
1660839238
Great Service. Arrived on time and fixed the issue quickly. The engineer Phil was brilliant and explained what action had been taken and how to use the system properly going forward - Thank you
Charlotte Lee
1659364691
Luke Doherty was my engineer today, and did a fantastic job! Extremely professional, explained my fire and intruder alarm issue in a way I could understand, followed by the process he was going to take to resolve it. Within an hour my house is fully back up and running. Would highly recommend Luke!
Ernie Lowe
1658150505
My alarm system went off for no apparent reason this morning at about 12:00. It was a real nuisance as it proved impossible to silence it. Your technician, Phil, arrived within an hour and was friendly and polite throughout. He told me what he was doing at each stage and was very thorough. He was at at pains to identify the fault which eventually proved to be a faulty alarm box. It was 2:00 before he left having fitted a new alarm bell box, climbing his ladder in over 30 degrees heat! I'm a very satisfied customer!
Mike Richards
1657389855
Had Luke Doherty round to perform the annual service on our alarm system. Very professional. Very knowledgeable. Very impressive. Needed new PiR and external sounder box both of which I knew about.. TI Alarms are a good company and are a pleasure to deal with. Many thanks!
Kipper 1
1655990471
We had a engineer in today to do some upgrades was very consonances kept me informed on step by step of what he was doing. Clean worker and very knowable. Checked all his work to make sure everything was how it should and also repaired the outside unit on his inspection. (Phil) 5 stars from me.
Enda McKenna
1646738325
Along with 3 of our neighbours we had an alarm fitted by TI about 10-11 years ago. Recently had them out to service the alarm (very polite, likeable technicians) but they said the external sounder needed a new battery. They came out again a few weeks later to say - sorry, sounder is unserviceable and needs replacing.No issue there I thought - it's 10 years old, fit a new one. No - they say the new sounder would not be compatible with the internal detectors and the the control system. I'd have to order a new system in it's entirety. The quote was £900 odd so it's not going to break the bank but I asked if they gave any assurances that I wouldn't face the same situation in a few years when the system was outside of warranty i.e. a single part failure makes the entire system useless. Their answer was "no" - if there is a similar fault they'd have to replace the entire system.So - if you want to install entirely new systems on a routine basis then this is the company for you. If you'd rather have a reliable system that doesn't have in built obselence then I'd advise to go elsewhere.Incidentally, their maintenance manager said the system wasn't obsolete as the external box still acted as a deterrent (I pointed out that you can get an empty box from B&Q for £20) and the internal sounder still operated (I pointed out that it's not much help if the neighbours can't hear it). As it stands my property is effected greater protection by very solid doors, a ring door camera and two very large dogs. All of these are more reliable than a TI system.
S L
1645122997
Fantastic team of engineers who are very helpful and knowledgeable. Prompt response and service. We had issues with our alarm system and needed an upgrade. It was dealt with very professionally and quick turnaround time too. Also, to mention the installation engineer Jack, who came out to carryout the work was fantastic and he did a good job. We have used the service for so many years now, especially the out of office emergency call out is spot on.
Andrew Elgie
1642086463
T.I. serviced our security system today, as they have done for the last 20 years. The engineer was very polite and efficient, and offered advice. A totally professional service. Thank you.
Leanne Shepherd
1640078750
TI Security installed our alarm system at our new office premises. We were given a demonstration and instructions of how to use the alarm system which was easy to follow and all made sense. Phil had to call back out to us to tweak the set up, and he was able to do this quickly and explained everything thoroughly.
Jade Rotherforth
1634575859
Luke was brilliant when came to repair my alarm! He was on time, very poilite and helpful! Great job x
Alison Belfield
1634134167
Luke and Joe have just completed the annual service of my burglar alarm. They were polite, efficient and professional and explained everything very clearly. Many thanks.
Janet Swallow
1634039065
Annual service today by Luke Doherty was performed in a friendly and efficient manner. He is a credit to your company, explaining more about our system in a clear and understandable way.
Digital Plus Ltd Leeds
1632927422
Phil came along today after we were having a problems with an alarm sensor. He explained in simple terms what he'd have to do to fix it. The service was great as he tried the cheapest alternative which then worked in the end. TI spot on as always.
Paul Beardow
1632855961
We arranged for TI to come & repair a couple of Fire sensors & check the whole system as well as service the house alarm in my Father in Laws house. Phil arrived bang on time & spent several hours carrying out the works. He provided a thoroughly proffessional job explaining things throughout & was more than happy to explain the systems. He certainly went the extra mile & would highly recommend both company & employee Phil.
Cam Baldry
1632392828
We recently moved into a house that already had a TI alarm installed, but wasn't working. Luke D from TI was very helpful and very professional in repairing the system. Great service.
Mike Hobdell
1630572175
Phil attended on time for a security system call out and provided a very thorough and professional service. Excellent support!
Ray Parsons
1630081523
Just had our annual burglar alarm serviced by Chris Clarkson. He is a very valuable asset to TI, as I found him to be a very professional, friendly and helpful technician. He is certainly an expert on burglar alarms.
Mathew Lambeth
1629241906
We had a TI installed alarm from the previous owners and it had developed a minor fault. TI sent a salesman around rather than an engineer. TI sent on a HUGE quote without lifting a screwdriver or a lid. I challenged the sales guy a couple of times. I am not an alarm fitter but I am a bit of a nerd so I could tell that he was trying to pull the wool over my eyes… especially when I challenged him and he said “we would be unable to do this as it wouldn’t comply with the regulations”…. What regulations? A quick call into the manufacturer confirmed I wasn’t oversimplifying things. I ended up with a warrantied, modernised system for less than a fifth of the price quoted by TI. If you have a technical fault then please liaise with someone technical to price up the work. I have no problems working with sales folk… in fact this chap was very nice… However there are domain experts out there for a reason. A screwdriver, a camera phone and a quick call to the manufacturer clears this up in minutes!
Neil Cummings
1621455044
from start to finish the office staff to the engineer who fixed the alarm ,friendly, helpful and I knew what I was paying for and how much I'll be using them again in the near future when I redecorate the hallway and renew the box and sensors x thanks ti
Vicky Treherne
1617636841
We moved into a new home with a TI alarm which needed upgrading and we had a brilliant service from start to finish. Luke was the engineer who did all the work on the alarm system and he was professional, efficient, helpful and very friendly. I highly recommend TI!
Club Secretary
1614957022
Chris Clarkson was our engineer today and again he was another of your team who is a great asset your company. Thankyou Ti.
Paul Bradley
1604508533
Chris provides a thorough and efficient service and is always friendly and easy to talk to.
Adriana Bolton
1603123800
Luke from TI came around today and was absolutely brilliant. We'd just moved home, didn't know the alarm code or whether it was even working. He sorted it out, installed a new battery and sensors and changed the code within an hr and a half. Super friendly and wonderfully professional.
Gina Voller
1600112995
Engineer arrived to day on time. Was extremely personable and polite. Observed all social distancing regulations and did a fantastic job. This was my first dealing the TI Security and would definitely recommend them
Roger Thomas
1597150523
Another year of excellent service and a visit from Noel who knows our system well so could do everything very Covid friendly!!!Would recommend TI to anybody.
Gill Hollings
1595173716
My alarm only needed a battery replaced so I called TI Security and Noel came, he was very pleasant & helpful, moved anything that needed to be moved to do the job & then put it back. I would definately use them again should I have another problem!
Steve Leeds
1594046526
Rang TI re an issue with our security system. Their engineer Luke was with us within 2 hours, resolved the issue efficiently and was both very helpful and professional. I would highly recommend this business and their systems.
Mark Curle
1592841959
Have used TI Security for many years (both installation and service of a number of security systems) and they've been great throughout. Thanks to Luke for his friendly and courteous service last week, and for taking the relevant social-distancing measures whilst on site.
Elizabeth Appleyard
1578135735
We had an alarm fitted by TI Security about 14 years ago and have had no issues with it over this time. We replaced the battery over Christmas which left the control panel asking for a restore. We contacted TI who very kindly talked us through the restore and reset our alarm in minutes without the need for an Engineers visit which was fantastic. A very helpful company, my parents also had an alarm system fitted around the same time as us and they have never had any problems either. Would highly recommend.
Janet Connolly
1572514698
Adam came last Thursday to check my alarm system. I was impressed he checked everything unfortunately I had to have a new panel. Adam cam back on Monday to install it. He did a excellent job. Very pleased with the service. I'll recommend people to use your services. Thankyou
Richard Fowler
1568981686
Adam the engineer from TI Security attended today to fix a fault, which he did, whilst thoroughly checking the rest of the system. Adam was punctual, courteous and considerate and thoroughly professional. Great job - very pleased!
Sandra&Ben Turner
1563289724
Noel has been servicing my alarm system now for many years. He is very personable, friendly and efficient. I would always trust my system to TI Security.Ben Turner
Connie Taylor
1562677059
Today we have had Luke Doherty at our ramsdens branch to fix our cctv monitor. He was very professional and got the job done efficiently. Everything is now up and running and working again. Thanks again.
