Police Response

TI Security is approved by all UK police forces thanks to its NSI accreditation and compliance with the ACPO policy. This means that no matter where in the country we carry out our work, our customers can rest safe in the knowledge that police response can be arranged if required. Having police response can be critical in protecting your property from considerable losses through theft. Assuming that police response is active, the police will respond as a matter of urgency to any confirmed activation of a monitored intruder alarm.

The Police in England, Wales and Northern Ireland will only respond to remotely monitored security systems that meet the requirements of the ACPO Policy. This policy includes remote signalling systems terminating at recognised Alarm Receiving Centres (ARCs) and Remote Video Response Centres (RVRCs). The installation and services provided by the installing company and an Alarm Receiving Centre (ARC) shall be certified by a United Kingdom Accreditation Service (UKAS) accredited certification body such as NSI.

Police Response Levels

There are two levels of police response as determined by the ACPO Policy:

  • Level One – immediate response (subject to priorities).
  • Level Three – response withdrawn.

Level Three occurs as a result of three false calls to the police for intruder alarms or three false calls from personal attack alarms in a twelve-month rolling period. Reinstatement can be achieved following identification of the cause of the false alarms and appropriate remedial action having been taken.

It is very rare that our customers lose police response however and we will always work with you to give you the best chance of keeping response level 1 (Priority Response).

Compliance with the latest standards

All new systems (as of June 2012) must be installed to comply with the latest standards (PD6662:2010 and BS8243 in accordance with EN50131) before police response can be obtained. The police will only respond to a confirmed activation and on a newly installed system, this means the activation of two detectors within the confirmation period. This idea was introduced in 2002 to reduce the number of false alarms attended by the police. Prior to 2002, it was only necessary for a single detector to be activated in order to obtain police response. Some older systems out there will still operate on this basis.

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