My experience of the staff of this company has, in my opinion been disappointing. Certain people have been rude and obnoxious to me when all I did was ask a very simple question. If you are looking for the services this company provides then you should get a quote but there are plenty of other companies available which I would prefer to have my money.
11:02 04 Jan 20
We had an alarm fitted by TI Security about 14 years ago and have had no issues with it over this time. We replaced the battery over Christmas which left the control panel asking for a restore. We contacted TI who very kindly talked us through the restore and reset our alarm in minutes without the need for an Engineers visit which was fantastic. A very helpful company, my parents also had an alarm system fitted around the same time as us and they have never had any problems either. Would highly recommend.
09:38 31 Oct 19
Adam came last Thursday to check my alarm system. I was impressed he checked everything unfortunately I had to have a new panel. Adam cam back on Monday to install it. He did a excellent job. Very pleased with the service. I'll recommend people to use your services. Thankyou
12:14 20 Sep 19
Adam the engineer from TI Security attended today to fix a fault, which he did, whilst thoroughly checking the rest of the system. Adam was punctual, courteous and considerate and thoroughly professional. Great job - very pleased!
15:08 16 Jul 19
Noel has been servicing my alarm system now for many years. He is very personable, friendly and efficient. I would always trust my system to TI Security.Ben Turner
12:57 09 Jul 19
Today we have had Luke Doherty at our ramsdens branch to fix our cctv monitor. He was very professional and got the job done efficiently. Everything is now up and running and working again. Thanks again.
11:00 02 Jul 19
TI fitted a new installation in my new house, the installer Rob was very friendly and helpful, and explained things clearly.
09:29 19 Jun 19
Chris Clarkson attended my commercial property on Friday to fix a faulty alarm, which I was originally quoted £900 to replace as a new system was apparently needed by a different company. The original system was fixed for a fraction of the price by TI, and a new system was definitely not needed. Top class service and would 100% recommended. Thank you very much!
17:21 10 Jun 19
Excellent service as always from TI - we visited by Ben today. New box fitted in the pouring rain without complaint and he even touched up the paint around the box. First class !.
10:11 05 Jun 19
Adam came to service our security system on Wednesday morning. He was very punctual, polite and efficient and carried out his work to great detail. His attitude was top class and I couldn't have been happier, a top class service.
13:47 02 Jun 19
I've been a customer for 30 years. Brilliant company.This year Luke Doherty did the annual service on Intruder and CCTV systems. Last year it was Chris Clarkson. Really nice lads, really efficient, really professional. Thanks.
09:15 31 May 19
Luke Doherty was very pleasant and kept me updated with me faulty intruder alarm throughout the time he was at my establishment. I would highly recommend him to other businesses.
19:50 22 May 19
The Engineer, Luke, who carried out the service was excellent and very friendly. A great asset to your company. 10 out of 10.
Jo Holdsworth Recruitment Leeds
12:09 22 May 19
We had Adam in this morning to test all of our alarms, he was really quick and efficient. Lovely guy too! Thanks Adam!
17:42 14 May 19
TI Security have serviced our alarm for the last 17 years and we have been more than happy with their service. Chris our engineer was friendly, polite, on time and very efficient. A really nice chap!
12:49 14 May 19
I had a visit from Adam yesterday, to service my system (which he did very efficiently and politely) and I had also booked in extra time for him to look at my external camera system which was just NOT marrying up with my Virgin wifi system. To say Adam was thorough is an understatment - he was like a mini detective agency -or- a dog with a bone! He touched, checked tested, made calls, went on his lap top, investigated, asked for help from a colleague, and all through the 3 hours, was polite, cheerful, friendly and efficient. What a dream of an employee. I think he was as happy as we were when it finally call came together and the system, which had been dodgy for 2 years, simply worked! I have tested it several times since, not actually believing it is all going - and yes it is. We are delighted and very grateful for such good service and mostly because someone took the time, energy and patience to see just what the problem was. So thank you Adam - a very happy costumer.
09:07 07 May 19
Recent annual service done efficiently as usual, along with catch up chat .. many thanks
14:46 25 Apr 19
Having been a customer with TI security for 18 years l cannot faulty the service they offer. It’s professional and customer focused. The service engineers that come are extremely friendly and knowledgeable. Today Chris serviced the alarm he’s professional, very friendly and respectful of your home.
18:28 12 Apr 19
Luke was excellent. Very polite and happy to explain what he was doing whilst fixing my alarm. No problems with the service and I’ll certainly use them again when needed. Cheers.
11:53 09 Apr 19
My alarm started to have a mind of its own at the weekend. I phoned TI at 8:00am Monday and by 11:30 Adam had arrived to solve the problem.Within a very short time we had new parts fitted the problem solved and all is well.Thanks TI and Adam for your brilliant service when I really needed you.
09:30 29 Mar 19
Just had Thomas round to service the alarm system and fit new battery, very professional and polite. Very satisfied with the service received. Stephen Weston.
15:45 28 Mar 19
Luke came to help us with our alarm and was very helpful and friendly.
14:57 27 Mar 19
I can’t rate Ti security highly enough. Luke Doherty arrived within 1hour of me calling and was professional, knowledgeable, efficient, and clean. He was able to quickly establish the problem with our alarm and remedy it, giving us really helpful advice for the future in a way which my non technical mind could inderstand! So grateful- I would definitely recommend. Thank you 👍🏼
17:27 11 Mar 19
Just had Chris Clarkeson out to do a routine maintenance visit. Excellent service, prompt, reliable, helpful, friendly. would definately recommend.
12:26 08 Mar 19
Always good service with professional staff.
10:00 06 Mar 19
TI provide the alarm and CCTV system at our works, the lads who visit are always polite, friendly and professional, they come and get on with the job. I would not hesitate to recommend TI.
15:51 28 Feb 19
Excellent efficient service. Luke couldn’t have been more helpful when he came to service the alarm
10:55 26 Feb 19
Had our annual service this morning from Adam. What a lovely lad. As always no problem with the alarm system, it continues to be reliable
13:03 21 Feb 19
Just had Adam in to fix the Alarm and check out the fire system. i found him very professional and sorted all the problems out efficiently. would recommend the quality service to anyone.
16:05 18 Feb 19
TI were as efficient as always. We've had a number of engineers provide the service over the past 10 years who have all been very professional and well mannered. On the past few occasions it's been Chris Clarkson who is very pleasant and helpful. First class service.
15:57 18 Feb 19
Good service from Chris Clarkson. Job Done.
11:16 18 Feb 19
Adam was on time and carried out a very efficient annual check up of our security system (18th Feb 2019)
11:37 15 Feb 19
We had our annual service done this morning by Chris Clarkson.he arrived on time ,did a thorough job as one would expect from TI. He was polite and informative and took his shoes off at the door!well done
11:19 12 Feb 19
Service from Adam, excellent.
18:52 06 Feb 19
Just had Chris Clarkson (Leeds) round to service my home alarm system. Very pleasant, friendly and professional service as is always the case with anyone I have had from TI Security. Thanks,
14:11 06 Feb 19
Great service as usual, Chris is always professional and polite
20:20 28 Jan 19
Excellent service. Extremely efficient. Very helpful engineer.
16:26 24 Jan 19
10:59 23 Jan 19
Once again, the guys who came out, Luke & Mick, were first rate. Quick, efficient, punctual, very polite and clear about what they were doing. Service completed with no hassle. Even took their shoes off, which whilst not necessary was respectful! They also fielded my daft questions professionally, and they drank the tea/coffee I made. True Gents! Thanks very much.
11:50 22 Jan 19
Luke Doherty was very good
17:53 18 Jan 19
Really excellent annual service + reconnection of door alarm by Luke Doherty. Very polite, tidy and efficient young man. The work was very thorough and Luke left very helpful written instructions. We couldn’t have had better service.
15:59 17 Jan 19
Fabulous customer service from Luke Doherty and colleague. Polite, on-time, knowledgeable, and all serviced and fixed within an hour. Top notch service from TI once again. Would definitely recommend them. Keep up the good work!
09:46 15 Jan 19
I cannot thank you enough for the quick turn around to move our control box before the builders arrive - so much appreciated - I'd give 6 stars if I could.
10:45 14 Jan 19
Politely and efficiently done, many thanks
16:46 11 Dec 18
Had my yearly alarm service today Fantastic efficent service by Chris Clarkson He is so polite, pleasant and chatty Thank you.
13:08 04 Dec 18
I had my burglar alarm serviced today by Adam. He arrived approximately one hour later than planned. He was very polite and completed the service quickly and efficientlyI am very satisfied with the work he did but was slightly disappointed that he arrived later than planned and although I got a call from him telling me he was running late this did not happen until I rang the main TI Security switchboard to check where he was
16:07 01 Dec 18
A fault had developed with our system causing the alarm to go off unexpectedly. One phone call later and Adam came round the same afternoon and sorted it out. He explained what he had done really clearly and left things really neat and tidy.
22:10 12 Nov 18
Excellent service and attitude from Luke Doherty. He visited today to carry out our annual service, and was extremely helpful and pleasant. He ensured that he removed his boots upon arrival, and was able to help answer all the questions we had for him. An excellent ambassador for the company.
11:31 09 Nov 18
Excellent engineer - Luke Doherty - very polite and efficient.
12:37 08 Nov 18
Chris Clarkson came out to sort out issues with my alarm and stayed for over an hour until everything was sorted. Highly recommended for sorting out alarm issues and at a reasonable price
13:47 06 Nov 18
We have been with TI Security for a number of years now and always receive a very prompt and professional service. I would highly recommend them to anyone looking for a reliable security company.
13:42 23 Oct 18
Luke Doherty was very polite and efficient, he done a good job without any mess.
22:48 17 Oct 18
Home burglar alarm service carried out recently by Chris Clarkson. He was, however, unavoidably delayed in dealing with issues arising at a earlier call that day. Therefore he telephoned me to confirm his likely new arrival time - which was acceptable to me.He promptly and efficiently carried out my service; answered a few questions I had (related to reset procedure after power cuts).I am very satisfied by the service TI provides and will continue to use them for my home system.
15:05 14 Oct 18
Always first class service. Thank you Adam.
13:05 09 Oct 18
09:14 05 Oct 18
12:43 04 Oct 18
Chris always provides a thorough and efficient service.
12:34 30 Sep 18
08:19 26 Sep 18
Adam from Ti Security is such a neat & tidy worker, very polite and a pleasure have in the building keeping our Alarm Systems up to date. Thank you Adam:)
14:43 24 Sep 18
Annual Alarm Service done last week. Efficient, friendly, helpful, polite. We have used this company for about 28 years and would not consider going anywhere else.
09:17 24 Sep 18
Chris clarkson was a credit to Ti Security. I was very impressed and pleased with his workmanship and personality
14:16 21 Sep 18
Chris Clarkson did a review of our property and serviced the alarm system. He was professional and helpful and I would recommend TI to friends and family.
15:03 19 Sep 18
A very courteous and professional job conducted at our premises today. Full explanation by Michael and helpful throughout
09:29 17 Sep 18
Adam was courteous, efficient and knowledgeable
15:55 07 Sep 18
Today ben came round to fix my rent house when the alarm and magnet for the alarm was broken. he did an excellent job and talked me through what he had done and if we had any problems who to contact. He stayed for about an hour and half and did a fantastic job. While he was here he also serviced the alarm ready for the next tennants
08:18 16 Aug 18
Very efficient service, great advice on security from a wonderful, friendly and polite young man. Thank you Ti for all your help a pleasure to do business with you.
Sandra and Ben Turner
09:01 31 Jul 18
TI Security have maintained our alarm system for 17 years, since new. They have always been easy to deal with and very professional. Noel, who is our regular maintenance engineer, is very personable, always on time, very thorough and efficient. We would recommend this service to anyone.
15:31 29 Jul 18
Thomas and Luke did an amazing job upgrading my alarm system and adding in CCTV. Tidy, polite, professional young men. Thank you very much I cannot recommend highly enough.
11:53 27 Jul 18
I have recently had two visits from TI, one to my home by Noel and one to work by Adam. Though I was not at home when Noel came I found thathe had sorted out my problems and left everything tidy. Adam came to work and was his usual self, polite, chatty and sorted out the serviceefficiently. We have used Ti for a number of years now and have no complaints to make, always on time and to the date arranged, work carried out professionally.
09:40 24 Jul 18
Adam arrived on time to service our alarm. He was polite, efficient and helpful. Great service.
15:48 21 Jul 18
Noel has been coming for my security check for the eleven years I have lived in my current home. He is always cheerful, taking off his footwear on arrival. He is efficient, changing the battery when necessary, never leaving a message. Last year he lengthened the time I have to open my door and turn off the alarm as I am not as quick as I used to be. It has been a real advantage. Thanks Noel. Thanks T I Security.Shirley
08:15 17 Jul 18
A great service, recommended.
07:29 28 Jun 18
Chris Clarkson the engineer was professional, knowledgeable and a credit to TI Security
10:18 22 Jun 18
Engineer Adam was very helpful and gave detailed explanations of all new upgrades is was polite and cheerful
Peter Worth JP
20:14 14 Jun 18
09:01 06 Jun 18
Chris Clarkson was excellent as always. Great attention to detail and service with a smile!
14:24 17 May 18
Excellent service and very polite. Always keen to help and competent in his work. ( Noel)
14:25 11 May 18
Always excellent service, and Adam was very helpful in solving a tricky problem today.
10:04 11 May 18
Ti security have seviced our alarm/cctv system for over 14 years. Noel the engineer is and has always been professional and friendly - nothing is too much trouble. Wouldn't hessitate in recomending Ti security
08:53 05 May 18
Adam is a very pleasant and cheerful young man. He was very professional with his work and is a credit to your business.
08:53 04 May 18
15:51 01 May 18
We have just had our home alarm serviced by Chris Clarkson.Chris did a quick, thorough job and he is a very pleasant young man
13:03 27 Apr 18
We only use TI Security for all our access control, alarm, fire and cctv equipment. Ultra-professional, responsive and efficient. A great all round quality service.
09:21 24 Apr 18
Noel arrived as promised, was polite, efficient and helped me sort out the chime - which I'd put on whilst playing with the buttons! Thank you
09:09 23 Apr 18
We have dealt with TI for decades and are very happy with their level of customer care re: upgrades and servicing. Scott Clements called last week and did a very good job on this latter in an efficient and cheerful manner. Highly recommended.
18:56 20 Apr 18
Excellent friendly service from Chris.
08:11 19 Apr 18
Chris Clarkson performed his usual impeccable service on our security system yesterday. Another year without a problem.
08:44 17 Apr 18
Chris the engineer was great. He arrived on time, took his shoes off without being asked and was very friendly, whilst being professional and doing our service thoroughly and efficiently. Perfect!
15:38 16 Apr 18
A very pleasant service visit from a very pleasant young man.
15:14 13 Apr 18
Great service, Chris Clarkson was our engineer
10:59 10 Apr 18
TI have been servicing our intruder alarm for nearly 20 years - since they installed it. Never had any problems, always had friendly and efficient service. Highly recommended. We have now started using them for other services where they have been equally good.
08:42 05 Apr 18
I have been a customer for many years and always been very happy with the service provided, including helpful staff when I telephone. Chris arrived on time for my annual service this morning and was exceptionally professional and friendly. It is reassuring to know my system is covered by TI Security and their knowledgeable staff. Thank you.
07:26 28 Mar 18
We forgot to book our service so they had only a 4 day lead time but nevertheless managed to fit us in. Chris Clarkson was quick, efficient and friendly. Our mutual interest in international cricket and rugby led to an enjoyable conversation that was a bonus.
18:35 23 Mar 18
On time, informative and polite. Clear explanation at the end as to what had been done. I have used TI security for over 10 yrs and would recommend them. Chris has been out before and it is impressive that he remembers what we have spoken about in the past, which is not bad since he only needs to come out once or twice a year.
17:06 23 Mar 18
We have been with TI for many years now & they are always polite, punctual & efficient. Thanks again to Chris Clarkson for the recent visit
09:54 23 Mar 18
Chris came and carried out my annual alarm maintenance this morning. He arrived on time, was friendly and polite and completed the service with great efficiency. He fully maintained the high standards I have always experienced with your company.
16:07 21 Mar 18
Usual very friendly efficient service from Chris Clarkson. Highly recommend Ti Security.
12:15 19 Mar 18
We have been with TI for nearly 10 years and have always been satisfied with the friendly efficient service.
11:29 22 Feb 18
Excellent service from Noel :)
12:17 21 Feb 18
Noel arrived at Good Skin Days Guiseley on time and carried out a very thorough and professional job. Extremely helpful Thanks.
17:06 20 Feb 18
15:15 20 Feb 18
Adam attended my property this morning after a late call out last night.He was prompt, professional and efficient. He diagnosed the minor fault within minutes of being at my house and fixed the problem. He also took me through what he had done and went through procedures step by step on how to set alternative programs for the alarm. All in all very satisfied with the professional support I received. Without a shadow of a doubt I would recommend IT Security to friends and family.
16:05 10 Feb 18
My annual service check was carried out yesterday by Scott Clements. He arrived on time and was friendly and polite throughout. He told me what he was doing at each stage and was very thorough. I was pleased that he removed his shoes so that there was no mess on my carpets!
10:28 19 Jan 18
Adam Stott came out and fitted new sim cards for our access gate. Professional and polite service. Would definitely recommend.
Sophie ben channel
14:33 12 Jan 18
engineer Scott arrived as promised on time, did the maintenance and asked me if I had any issues with the alarm, which I did and he cleared it up quickly.
13:28 10 Jan 18
Very good,helpful and friendly service. Your young man who came in to our branch was really fab!
15:00 03 Jan 18
Excellent service by Scott today
20:55 02 Jan 18
Had a TI alarm since my first house in 1990 and they've always been efficient, friendly, professional and attentive. Technician today was friendly, knowledgeable and provided a great service.
10:08 21 Dec 17
Adam Stott attended site this morning after a late call out last night. He was prompt, professional and efficient. He diagnosed the minor fault within minutes of being on site and fixed the problem. He also took us through what he had done and offered advice on what to do in the unlikely event of the fault reoccurring.
16:26 12 Dec 17
The engineer was very prompt, knowledgeable and helpful.
15:19 06 Dec 17
Just had our systems serviced, very efficient and friendly engineer, would be happy to recommend.
13:46 24 Nov 17
Efficient servicing as usual.The engineer arrived punctually was clean and tidy and wearing a clearly visible ID Tag.He immediately asked if he should remove his outdoor shoes and was courteous and polite throughout his visit.After asking if there were any problems with the system, he made a thorough check of the control unit, battery etc before testing all aspects of the system were working correctly.I have to say his approach was what we have received from all the TI Engineers who have visited over the last 19 years whether on a call-out or a routine service visit.
10:33 01 Nov 17
efficient, friendly and courteous, with useful suggestions.
10:43 06 Oct 17
09:52 17 Sep 17
Your engineer, Adam Stott, is a very pleasant young man, smart and efficient and a tidy worker. Adam is an asset to your company and I would recommend a pay increase!!!!
15:58 04 Sep 17
Very proffesional organisation. Polite, efficient engineer who was also punctual for his appointment.
09:52 26 Jul 17
Adam Stott was very pleasant and efficient. Arrived on time and was made sure everything was working as it should.
13:31 20 Jul 17
Adam was excellent, very professional
Joanna Project Administrator
10:51 06 Jul 17
Efficient, professional service from friendly staff. Thanks Adam!
14:50 27 Jun 17
Adam was friendly and efficient. He arrived when he said he would, he clearly knew his job and the whole exercise was completed without problem.
11:27 16 Jun 17
TI Security installed a security system at our factory. The team were efficient and professional in everything they did. The work carried out was to a very high standard. Their response time was excellent and all the engineers on site were knowledgeable, professional and worked around the requirements of our production shifts. Would highly recommend.
19:10 08 Jun 17
TISecurity fitted us an alarm at my work place they where very proffesional and carried out their work to a very high standard I would highly recommend this company Thank you
15:33 23 May 17
I have both residential and commercial experience with Ti Security. Their engineers are 100% focussed on customer service, providing guidance (with patience) and significant expertise, delivering efficient and effective systems. All staff are knowledgeable and communicate in a way that is understandable by even those with minimal knowledge. I would highly recommend!
10:03 17 May 17
Very cheerful and efficient. Engineer Adam Stott very good. Impressed.
10:48 05 May 17
We had to reset our alarm system due to a faulty fob. The matter was fixed very quickly and efficiently by a technician Chris. We would highly recommend to othersThank youCDC Draincare
09:03 05 May 17
We have no problems with the service we receive, either when the alarm has been activated or when our system is being serviced.
09:40 04 Apr 17
Having moved in to new , larger business premises last year, TI Security came and serviced (and now maintain) our automated alarm system and also serviced all of our fire extinguishers. I was so happy with the friendly, efficient, customer-centred service that we have now obtained quotes from TI for servicing and maintaining our emergency lighting system and installing a new automated fire alarm system, which we should be able to move forward with very soon. When our fire extinguishers were serviced and new signs affixed to the wall, there was a problem with the glue after the engineer had left and it left marks on our walls and a few of the signs fell off. Having contacted TI, the engineer returned the very next day and corrected the work, going so far as to re-paint walls where marks had appeared. Mistakes are only problems if they are not dealt with properly, and TI's customer service was so good that this mistake gained them points rather than losing them! I highly recommend!
10:18 28 Mar 17
I’m writing this review as a supplier rather than a customer, but the team at TI are so great to work with that I feel they deserve some recognition from the other side of their business relationships too. I’ve worked with Richard and the team for nearly 3 years, and they’ve always been honest, communicative and full of appreciation and respect for the services and support I provide. It’s refreshing to find a business where they genuinely value their suppliers and treat them the same as they would their own staff and clients. Thanks to everyone at TI, it’s a real pleasure working with you.
12:38 22 Mar 17
Great advice, service and aftercare from TI Security. I will definitely recommend their services.
17:13 21 Mar 17
TI have dealt with our CCTV and Access Control for years. They're just so knowledgeable and honest about what is required. Thanks guys keep up the great work!
16:39 21 Mar 17
Really impressed by the customer service and deep knowledge at TI. I Spoke to Richard and he provided good, clear advice and consultancy for our project security needs. Good people to work with - clearly as they have been around for 48 years! Thank you TI!
12:09 21 Mar 17
Just had a new CCTV system installed by TI. Great, professional service. Would highly recommend.
12:12 20 Mar 17
CCTV fault - I recently contacted TI Security regarding an issue with a camera that had malfunctioned. My call was answered by mick who was very accommodating and promptly gave me some ideas to check out.These, however, didn't solve the issue and an engineer was arranged for the following morning at my convenience. My thanks to all the TI staff form their prompt and efficient actions.